Singapore
1 Marina Boulevard, #20-01
+65 6812 4500
sg@horizone.com
Mon–Sun · 24/7
Customer Support
We're here to help you travel better.
Need assistance with bookings, payments, cancellations or travel planning? Our concierge team is available around the clock — in 14 languages.
Agents online now
Avg. response · 48 sec
4.9 support rating
How can we help
Choose your channel.
Reach us the way that works best for you — every channel goes to a real human.
Live Chat
Instant replies from our concierge team.
Online · ~1 min
Email Support
Detailed help, replies within 2 hours.
24/7 · support@horizone.com
Phone Support
Talk to a real human, anywhere.
+1 (800) 555-0199
Chat with us on the go.
Online · multi-language
Help Center
Self-serve guides & answers.
1,200+ articles
Specialist teams
Dedicated support for every need.
Booking Assistance
Help with reservations, modifications, and special requests.
Refund Support
Track refunds and get clear timelines on every transaction.
Hotel Recommendations
Personalized stays curated by our travel specialists.
Loyalty Rewards
Manage your Horizone Circle points, tiers and perks.
Travel Emergencies
Priority help for disruptions, rebookings and last-minute stays.
Technical Support
App or website issues resolved by our engineering team.
Global offices
Five cities. One promise.
Visit us, or reach a regional concierge in your timezone.
Bali
Jl. Raya Ubud No. 88
+62 361 4711 200
bali@horizone.com
Mon–Sun · 08–22
Dubai
DIFC, Gate Village 4
+971 4 401 9988
dxb@horizone.com
Mon–Sun · 24/7
London
30 St Mary Axe, EC3A
+44 20 7946 0892
ldn@horizone.com
Mon–Sun · 24/7
New York
350 Fifth Avenue, Suite 4200
+1 212 555 0143
nyc@horizone.com
Mon–Sun · 24/7
Worldwide presence
Support, wherever you wander.
Quick answers
Frequently asked questions.
Open your booking in the app or website, tap Manage Reservation, and select Cancel. Most properties offer free cancellation up to 24 hours before check-in.
Live now
Need immediate assistance?
Our travel support specialists are available 24/7 — with an average response time of under one minute.
Maya · Concierge
Replying in seconds
Hi! Welcome to Horizone. How can I help today?
I need to change my check-in date for booking #SE-2840.
Of course — let me pull that up for you ✨
Travel emergency? We're on it.
Disruptions, urgent rebookings, or emergency accommodation — priority support, no wait.
Community
Join 5M+ travelers worldwide.
Inspiration, guides, and behind-the-scenes from the Horizone community.
Trip Support
Your concierge, in your pocket.
Check-in confirmed
Concierge online
Booking secured
Mobile app
Manage your travel anytime.
Real-time updates, in-app support, digital itineraries, and push notifications — everything for a seamless trip.
- Real-time booking updates
- In-app chat support
- Digital itinerary & boarding passes
- Push notifications for trip changes
For business
Partner with Horizone.
A dedicated team for hotels, agencies, corporates and media.
Hotel Partnerships
List your property on Horizone.
Affiliate Program
Earn from every referral.
Corporate Travel
Tailored programs for teams.
Travel Agencies
API access & wholesale rates.
Media Inquiries
Press, PR, and brand collaborations.
Weekly inspiration
Get exclusive travel deals
Member-only rates, hidden gems, and editorial guides. One thoughtful email a week.
No spam. Unsubscribe anytime.